@article{730463,
      note = {"The international review of organizational  improvement"--Cover.},
      author = {Sinha, Madhav,},
      url = {http://library.usi.edu/record/730463},
      title = {Selected papers from the 5th Canadian Quality Congress  [electronic resource] /},
      recid = {730463},
      pages = {1 online resource (87 pages) :},
}