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Basic concepts
Communication and time orientation
Pain
Religion and spirituality
Activities of daily living and the body
Family
Men and women
Staff relations
Birth
End of life
Mental health
Traditional medicine : practices and perspectives
Improving adherence
Making a difference
Appendix 1: Cultural profiles
Appendix 2: Selected religions
Appendix 3: Dos and don'ts of providing culturally competent care
Appendix 4: Tips for working with interpreters
Appendix 5: Summary of case studies.

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