@article{737623,
      recid = {737623},
      author = {Kahn, William A.,},
      title = {The ostrich effect : solving destructive patterns at work  /},
      pages = {xvii, 194 pages ;},
      abstract = {"'The Ostrich Effect' goes beyond the typical 'how to'  approach of most books that deal with difficult  conversations at work. It aims to teach the reader what  conversations to have, and when to have them, in order to  solve the destructive problems that occur in the workplace.  Like the proverbial ostrich with its head in the sand,  people often avoid confronting small issues at work but, if  avoided, these issues will escalate and inevitably wreak  havoc. Drawing on a combination of social science research  and Kahn's practical experiences as an organizational  psychologist, the book examines the micro-processes  that  underlie the way in which these problems develop and  flourish. These micro-processes are tiny, fleeting, and  hardly noticeable, but when they are identified, something  startling becomes apparent: there is a predictable pattern  to this escalation. The book uses a variety of examples to  demonstrate this pattern across a range of organizations  and industries, and offers a toolkit to help guide the  reader in resolving people problems at work. The toolkit  focuses not on changing others, but on changing how we  interact with others - our own behavior is the most  powerful force for change that we have"--Page four of  cover.},
      url = {http://library.usi.edu/record/737623},
}