Social media in government services: an introduction
Social media in government services: a case study of human services
Use of social media for internal communication: a case study in a government organisation
The role of political leadership in driving citizens' engagement through social media: the case of Dubai's public sector
Social media policy in Turkish municipalities: disparity between awareness and implementation
From social media to geosocial intelligence: crowdsourcing civic co-management for flood response in Jakarta, Indonesia
Detecting bursty topics of correlated news and Twitter for government services
Webcare in public services: deliver better with less?
Next step: an online community for delivering human services
Gamification on the social web
Improving government services using social media feedback
Using crowd sourced content to help manage emergency events
Improving situation awareness and reporting using the emergency response intelligence capability tool
A lexical resource for identifying public services names on the social web
Transport policy: social media and user-generated content in a changing information paradigm
"Garbage let's take away": producing understandable and translatable government documents: a case study from Japan
Multi-hazard detection by integrating social media and physical sensors.