TY  - GEN
T1  - Service desk and incident manager :careers in IT service management /
AU  - Wheatcroft, Peter,
CN  - HD9696.C62
N1  - Includes index.
ID  - 743455
KW  - Computer service industry
KW  - Information technology
SN  - 9781780172347
SN  - 9781780172354
TI  - Service desk and incident manager :careers in IT service management /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1713961
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1713961
ER  -