000743455 000__ 01978nam\a2200493\i\4500
000743455 001__ 743455
000743455 003__ MiAaPQ
000743455 005__ 20211103003721.0
000743455 006__ m\\\\\o\\d\\\\\\\\
000743455 007__ cr\cn\nnnunnun
000743455 008__ 140811t20142014enka\\\\o\\\\\001\0\eng\d
000743455 020__ $$z9781780172330
000743455 020__ $$z9781780172361 (Kindle)
000743455 020__ $$a9781780172347$$q(electronic bk.)
000743455 020__ $$a9781780172354$$q(electronic bk.)
000743455 035__ $$a(MiAaPQ)EBC1713961
000743455 035__ $$a(Au-PeEL)EBL1713961
000743455 035__ $$a(CaPaEBR)ebr10899631
000743455 035__ $$a(CaONFJC)MIL630047
000743455 035__ $$a(OCoLC)884645790
000743455 040__ $$aMiAaPQ$$beng$$erda$$epn$$cMiAaPQ$$dMiAaPQ
000743455 050_4 $$aHD9696.C62$$b.W443 2014
000743455 0820_ $$a380.1450016425$$223
000743455 1001_ $$aWheatcroft, Peter,$$eauthor.
000743455 24510 $$aService desk and incident manager :$$bcareers in IT service management /$$cPeter Wheatcroft.
000743455 264_1 $$aWiltshire, England :$$bBCS The Chartered Institute for IT,$$c2014.
000743455 264_4 $$c©2014
000743455 300__ $$a1 online resource (145 pages) :$$billustrations, tables.
000743455 336__ $$atext$$2rdacontent
000743455 337__ $$acomputer$$2rdamedia
000743455 338__ $$aonline resource$$2rdacarrier
000743455 4900_ $$aBCS Guides to IT Roles
000743455 500__ $$aIncludes index.
000743455 506__ $$aAccess limited to authorized users.
000743455 588__ $$aDescription based on online resource; title from PDF title page (ebrary, viewed August 8, 2014).
000743455 650_0 $$aComputer service industry$$xManagement.
000743455 650_0 $$aInformation technology$$xManagement.
000743455 655_0 $$aElectronic books
000743455 77608 $$iPrint version:$$aWheatcroft, Peter.$$tService desk and incident manager : careers in IT service management.$$dWiltshire, England : BCS The Chartered Institute for IT, c2014 $$z9781780172330
000743455 852__ $$bebk
000743455 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1713961$$zOnline Access
000743455 909CO $$ooai:library.usi.edu:743455$$pGLOBAL_SET
000743455 980__ $$aBIB
000743455 980__ $$aEBOOK
000743455 982__ $$aEbook
000743455 983__ $$aOnline