@article{748872,
      note = {Includes index.},
      author = {Loeffler, Bruce, and Church, Brian T.,},
      url = {http://library.usi.edu/record/748872},
      title = {The experience the 5 principles of Disney service and  relationship excellence / [electronic resource] :},
      recid = {748872},
      pages = {1 online resource (307 pages) :},
}