@article{748952,
      author = {Polese, Francesco, and Mele, Cristina, and Gummesson,  Evert,},
      url = {http://library.usi.edu/record/748952},
      title = {Journal of service theory and practice : the 2013 Naples  Forum on Service and its efforts to advance service theory  and practice /},
      recid = {748952},
      pages = {1 online resource (124 pages) :},
}