TY  - GEN
AU  - Polese, Francesco,
AU  - Mele, Cristina,
AU  - Gummesson, Evert,
CN  - HF5415.5
ID  - 748952
KW  - Customer services
KW  - Customer services
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2030569
SN  - 9781785600494
T1  - Journal of service theory and practice :the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
TI  - Journal of service theory and practice :the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2030569
VL  - Volume 25, Number 2
ER  -