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Table of Contents
1. Change Is Inevitable
2. The Power of Common Ground
3. Relentless Pursuit of "0" Harm
4. The Patient Experience
5. Physician Champions
6. Hospital Champions
7. Lean Six Sigma: The Joint Commission
8. Process Excellence
9. Summary.
2. The Power of Common Ground
3. Relentless Pursuit of "0" Harm
4. The Patient Experience
5. Physician Champions
6. Hospital Champions
7. Lean Six Sigma: The Joint Commission
8. Process Excellence
9. Summary.