Digital insurance [electronic resource] : business innovation in the post-crisis era / Bernardo Nicoletti.

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Digital insurance [electronic resource] : business innovation in the post-crisis era / Bernardo Nicoletti.

9781137553270 (electronic book)
1137553278 (electronic book)
9781137553263
113755326X

Houndmills, Basingstoke : Palgrave Macmillan, [2016]

©2016

English

1 online resource

10.1057/9781137553270 doi

HG173 .N53 2016eb

368.00285

"In the unsettled atmosphere of the post-financial crisis years, insurance firms are forced to cope with changing market dynamics and socioeconomic factors, while at the same time attempting to increase revenue and reduce costs. Firms will need to adapt quickly to the changing environment and embrace innovative methods to remain competitive. However, insurance companies have traditionally taken a cautious approach to innovation. This book explores the ways in which the adoption of new paradigms, processes, and technologies can lead to greater revenue, cost efficiency and control, as well as improved business agility in the insurance industry. The author argues that insurance companies should actively embrace digital insurance to make processes and services lean, automated and multi-channeled. Indeed, they will soon be forced to, as the industry is experiencing growing participation from new organizations such as banks, telecommunication organizations and merchants. In this book, the author explores topics ranging from the management of digital insurance, basic systems and advanced solutions, governance, the regulatory framework and digital insurance throughout the world. This book demonstrates how digital Insurance has the ability to transform the insurance industry and its relationship with its customers, and suggests that it will need to move quickly to avoid losing the market altogether"-- Provided by publisher.

Includes bibliographical references and index.

Access limited to authorized users.

Online resource; title from PDF title page (viewed February 1, 2016)

Palgrave studies in financial services technology series.

Print version: 9781349558582

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