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Table of Contents
Preface; Contents; Contributors; 1: Why We Do Wrong Although We Want to Do Right; 1.1 Introduction; 1.2 First Steps of Failure Theory; 1.3 Human Factor; 1.4 Methods; 1.5 Use of Checklists; 1.6 Problems of Technical Failures; 1.6.1 Examples of IT-Specific Risks; 1.7 The Zero-Failure Strategy; 1.7.1 Doing It Right the First Time!; 1.8 Problems with Saving Money; 1.8.1 Shortage of Personnel; 1.8.2 Minor Qualification; 1.8.3 Quality of Buildings; 1.8.4 Unproven Modernization; 1.9 Risk by Organization of Work; 1.10 Mobbing; 1.11 Peer Review; 1.12 LASA; 1.13 Self-Estimation
1.14 Guidelines1.15 Ways to Solve the Problem(s); 1.16 Zero-Failure Strategy; Literature; 2: Current View of German Authorities (State Chamber of Physicians); 2.1 Assessment and Conciliation Boards of the State Chambers of Physicians; 2.1.1 Gutachter- und Schlichtungsstellen der Ärztekammern - GUS ; 2.1.2 Definition of Medical Malpractice; 2.1.3 Advantages of the GUS Procedure Compared to Judicial Court Proceedings; 2.1.4 Differentiation of Various Areas of Medicine, Indications and Separate Sectors of Health Care
2.2 Mistakes Committed in Daily Medical Practice and Patient Rights from the Vantage of German State Chambers of Physicians2.2.1 Introduction; 2.2.2 Selected Initiatives of German Medical Chambers for Implementation of "Patient Safety"; 2.2.3 The German Coalition for Patient Safety; 2.2.4 Important Terms and Definitions; 2.2.5 Risk Management in Hospitals; 2.2.6 Improving Patient Rights (Patient Rights Law) in 2013; References; 3: Human Behavior in the Execution of Tasks: Influencing Factors of Decision-Making; 3.1 Introduction; 3.2 Factors Influencing Decision-Making
3.2.1 Organizational Preconditions (Hard and Soft Facts)3.2.1.1 Hard Facts; 3.2.1.2 Soft Facts; 3.2.2 Personal Requirements (Hard and Soft Skills); 3.2.2.1 Hard Skills; 3.2.2.2 Soft Skills; 3.2.3 Emotions; 3.3 Where Do Decisions Arise? New Aspects of Brain Research; 3.3.1 Functional Magnetic Resonance Imaging; 3.3.2 Transmitter as Messenger Substances; 3.4 Influence of Facts, Skills, and Emotions on Subjective Risk Sensitivity and Decision-Making; 3.4.1 Influence of Facts on Decisions; 3.4.2 Influence of Skills on Decisions; 3.4.3 Influence of Emotions on Decisions
3.5 How Can the Process of Decision-Making Be Improved and Where Are the Limits? The Influence of Human Behavior as Part of Risk Management3.5.1 Creating a Setting of Failure Prevention: Workplace Ergonomy; 3.5.2 Learning and Practice: Error Management Training; 3.5.3 Rule-Based Performance; 3.5.4 Communication and Team-Oriented Decision-Making; Conclusion; References; 4: Successful Strategies to Detect and Avoid Failures; 4.1 Human Errors in the Medical Environment; 4.1.1 Errors and Error Research; 4.1.2 General Consequences of an Error in Medical Treatment
1.14 Guidelines1.15 Ways to Solve the Problem(s); 1.16 Zero-Failure Strategy; Literature; 2: Current View of German Authorities (State Chamber of Physicians); 2.1 Assessment and Conciliation Boards of the State Chambers of Physicians; 2.1.1 Gutachter- und Schlichtungsstellen der Ärztekammern - GUS ; 2.1.2 Definition of Medical Malpractice; 2.1.3 Advantages of the GUS Procedure Compared to Judicial Court Proceedings; 2.1.4 Differentiation of Various Areas of Medicine, Indications and Separate Sectors of Health Care
2.2 Mistakes Committed in Daily Medical Practice and Patient Rights from the Vantage of German State Chambers of Physicians2.2.1 Introduction; 2.2.2 Selected Initiatives of German Medical Chambers for Implementation of "Patient Safety"; 2.2.3 The German Coalition for Patient Safety; 2.2.4 Important Terms and Definitions; 2.2.5 Risk Management in Hospitals; 2.2.6 Improving Patient Rights (Patient Rights Law) in 2013; References; 3: Human Behavior in the Execution of Tasks: Influencing Factors of Decision-Making; 3.1 Introduction; 3.2 Factors Influencing Decision-Making
3.2.1 Organizational Preconditions (Hard and Soft Facts)3.2.1.1 Hard Facts; 3.2.1.2 Soft Facts; 3.2.2 Personal Requirements (Hard and Soft Skills); 3.2.2.1 Hard Skills; 3.2.2.2 Soft Skills; 3.2.3 Emotions; 3.3 Where Do Decisions Arise? New Aspects of Brain Research; 3.3.1 Functional Magnetic Resonance Imaging; 3.3.2 Transmitter as Messenger Substances; 3.4 Influence of Facts, Skills, and Emotions on Subjective Risk Sensitivity and Decision-Making; 3.4.1 Influence of Facts on Decisions; 3.4.2 Influence of Skills on Decisions; 3.4.3 Influence of Emotions on Decisions
3.5 How Can the Process of Decision-Making Be Improved and Where Are the Limits? The Influence of Human Behavior as Part of Risk Management3.5.1 Creating a Setting of Failure Prevention: Workplace Ergonomy; 3.5.2 Learning and Practice: Error Management Training; 3.5.3 Rule-Based Performance; 3.5.4 Communication and Team-Oriented Decision-Making; Conclusion; References; 4: Successful Strategies to Detect and Avoid Failures; 4.1 Human Errors in the Medical Environment; 4.1.1 Errors and Error Research; 4.1.2 General Consequences of an Error in Medical Treatment