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000754113 019__ $$a944311147
000754113 020__ $$a9783319138879$$q(electronic book)
000754113 020__ $$a3319138871$$q(electronic book)
000754113 020__ $$z9783319138862
000754113 020__ $$z3319138863
000754113 0247_ $$a10.1007/978-3-319-13887-9$$2doi
000754113 035__ $$aSP(OCoLC)ocn944177908
000754113 035__ $$aSP(OCoLC)944177908$$z(OCoLC)944311147
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000754113 049__ $$aISEA
000754113 050_4 $$aR728
000754113 08204 $$a610.68$$223
000754113 1001_ $$aCampiolo, Márcia R. F.,$$eauthor.
000754113 24510 $$aMedical office management$$h[electronic resource] :$$bdeveloping and managing systems with high quality customer service /$$cMárcia R. F. Campiolo.
000754113 264_1 $$aCham :$$bSpringer,$$c2016.
000754113 300__ $$a1 online resource (xvi, 163 pages) :$$billustrations.
000754113 336__ $$atext$$btxt$$2rdacontent
000754113 337__ $$acomputer$$bc$$2rdamedia
000754113 338__ $$aonline resource$$bcr$$2rdacarrier
000754113 504__ $$aIncludes bibliographical references and index.
000754113 5050_ $$aChapter 1 Introduction -- Chapter 2 The World Today -- Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor's Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship. -- Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic's Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client's Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service -- Real-Life Stories.
000754113 506__ $$aAccess limited to authorized users.
000754113 520__ $$aThe present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.
000754113 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed March 9, 2016).
000754113 650_0 $$aMedical offices$$xManagement.
000754113 77608 $$iPrint version:$$z9783319138862
000754113 852__ $$bebk
000754113 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-13887-9$$zOnline Access$$91397441.1
000754113 909CO $$ooai:library.usi.edu:754113$$pGLOBAL_SET
000754113 980__ $$aEBOOK
000754113 980__ $$aBIB
000754113 982__ $$aEbook
000754113 983__ $$aOnline
000754113 994__ $$a92$$bISE