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Cover; Contents; List of Figures and Tables; Preface; Introduction: End-to-End Supply Chain Design; 1 Working Definitions; 2 Value-Based Management: The Guiding Principle for SCM; 3 Value Creation: Dynamic Supply Chain Design; 4 Value Creation: Assessing the Cost-Service Trade-off; 5 Value Capture: Aligning Supply Chain Partners; 6 Impact of Technology on SCM: A Brief History of IT for SCM; 7 Service Supply Chains; 8 Concluding Comments; Appendix; Notes; References; Index

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