Quality in the 21st century [electronic resource] : perspectives from ASQ Feigenbaum Medal winners / Paulo Sampaio, Pedro Saraiva, editors.
Sampaio, Paulo, editor.; Saraiva, Pedro, editor.
2016
TS156
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Title
Quality in the 21st century [electronic resource] : perspectives from ASQ Feigenbaum Medal winners / Paulo Sampaio, Pedro Saraiva, editors.
ISBN
9783319213323 (electronic book)
3319213326 (electronic book)
9783319213316
DOI
https://doi.org/10.1007/978-3-319-21332-3
Published
Switzerland : Springer, 2016.
Language
English
Description
1 online resource (xix, 118 pages) : illustrations.
Item Number
10.1007/978-3-319-21332-3 doi
Call Number
TS156
Dewey Decimal Classification
658.5/62
Summary
This book is a compilation of perspectives provided by several winners of the ASQ Feigenbaum Medal, which is awarded each year to an individual under the age of 35 who has made a significant contribution to the field of Quality. As such, it serves as a valuable reference book in this area. It is primarily based on the medalists' vision to "refresh" and "re-think" the quality concepts that have been used over the past century and the future development of the topic. Maximizing readers' understanding of the ways in which Quality is created, it provides insights from pioneers in this field from around the globe and anticipates how and what Quality will be in the future, as well as how people and organizations can benefit from it today.
Access Note
Access limited to authorized users.
Source of Description
Online resource; title from PDF title page (SpringerLink, viewed April 21, 2016).
Added Author
Sampaio, Paulo, editor.
Saraiva, Pedro, editor.
Available in Other Form
Print version: 9783319213316
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Introduction
Quality: From Past Perfect to Future Conditional
Importance of Data Quality for Analysis
The Future of Quality: Strategy, Leadership, and an Opportunity to Improve Quality of Life on a Global Scale there to be Seized or Lost
Common Sense, Use the Right Tool for the Job
Development of Strategic Quality Metrics for Organizations Using Hoshin Kanri
Customer Experience Driving Quality Transformation
The Role of Learning and Exploration in Quality Management and Continuous Improvement
The Efficienti: Quality Professionals of the 21st Century
Final Thoughts
Feigenbaum Medalists (Non-Authors) Short Bios.

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