@article{756716,
      author = {Auge-Dickhut, Stefanie, and Koye, Bernhard, and Liebetrau,  Axel,},
      url = {http://library.usi.edu/record/756716},
      title = {Customer value generation in banking the Zurich model of  customer-centricity / [electronic resource] :},
      recid = {756716},
      pages = {1 online resource (xxii, 195 pages) :},
}