@article{758108,
      recid = {758108},
      author = {Kuniavsky, Mike. and Goodman, Elizabeth, and Moed,  Andrea.},
      title = {Observing the user experience a practitioner's guide to  user research / [electronic resource] :},
      publisher = {Morgan Kaufmann,},
      address = {Waltham, MA :},
      pages = {xiii, 585 p.},
      year = {2012},
      url = {http://library.usi.edu/record/758108},
}