Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
Hernon, Peter, author.; Altman, Ellen, author.; Dugan, Robert E., 1952- author.
2015
Z711 .H476 2015eb
Available Online

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Title
Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
Author
Hernon, Peter, author.
Edition
Third edition.
ISBN
9780838913093 (electronic book)
9780838913086
9780838913109 (ePub)
Published
Chicago, [Illinois] : ALA editions, an imprint of the American Library Association, 2015.
Copyright
©2015
Language
English
Description
1 online resource (233 pages) : illustrations
Call Number
Z711 .H476 2015eb
Dewey Decimal Classification
025.5
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
Altman, Ellen, author.
Dugan, Robert E., 1952- author.
Available in Other Form
Assessing service quality : satisfying the expectations of library customers.
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Online Access
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