@article{759053,
      author = {Hernon, Peter, and Altman, Ellen, and Dugan, Robert E.,},
      url = {http://library.usi.edu/record/759053},
      title = {Assessing service quality : satisfying the expectations of  library customers /},
      recid = {759053},
      pages = {1 online resource (233 pages) :},
}