TY  - GEN
AU  - Hernon, Peter,
AU  - Altman, Ellen,
AU  - Dugan, Robert E.,
CN  - ProQuest Ebook Central Academic Complete
CN  - Z711
ET  - Third edition.
ID  - 759053
KW  - Public services (Libraries)
KW  - Public services (Libraries)
LK  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3563342
SN  - 9780838913093
T1  - Assessing service quality :satisfying the expectations of library customers /
TI  - Assessing service quality :satisfying the expectations of library customers /
UR  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3563342
ER  -