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000759053 05014 $$aZ711$$b.H476 2015eb
000759053 08204 $$a025.5$$223
000759053 1001_ $$aHernon, Peter,$$eauthor.
000759053 24510 $$aAssessing service quality :$$bsatisfying the expectations of library customers /$$cPeter Hernon, Ellen Altman, Robert E. Dugan.
000759053 250__ $$aThird edition.
000759053 264_1 $$aChicago, [Illinois] :$$bALA editions, an imprint of the American Library Association,$$c2015.
000759053 264_4 $$c©2015
000759053 300__ $$a1 online resource (233 pages) :$$billustrations
000759053 336__ $$atext$$2rdacontent
000759053 337__ $$acomputer$$2rdamedia
000759053 338__ $$aonline resource$$2rdacarrier
000759053 504__ $$aIncludes bibliographical references and index.
000759053 506__ $$aAccess limited to authorized users.
000759053 588__ $$aDescription based on print version record.
000759053 650_0 $$aPublic services (Libraries)$$xEvaluation.
000759053 650_0 $$aPublic services (Libraries)$$zUnited States$$xEvaluation.
000759053 7001_ $$aAltman, Ellen,$$eauthor.
000759053 7001_ $$aDugan, Robert E.,$$d1952-$$eauthor.
000759053 77608 $$iPrint version:$$aHernon, Peter.$$tAssessing service quality : satisfying the expectations of library customers.$$dChicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015$$bThird edition.$$z9780838913086$$w(DLC) 2014042718
000759053 85280 $$bebk$$hProQuest Ebook Central Academic Complete
000759053 85640 $$3ProQuest Ebook Central Academic Complete$$uhttps://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3563342$$zOnline Access
000759053 909CO $$ooai:library.usi.edu:759053$$pGLOBAL_SET
000759053 980__ $$aEBOOK
000759053 980__ $$aBIB
000759053 982__ $$aEbook
000759053 983__ $$aOnline