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000760605 020__ $$a9783319059754$$q(electronic book)
000760605 020__ $$a3319059750$$q(electronic book)
000760605 020__ $$z9783319059747
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000760605 0247_ $$a10.1007/978-3-319-05975-4$$2doi
000760605 035__ $$aSP(OCoLC)ocn887838067
000760605 035__ $$aSP(OCoLC)887838067
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000760605 049__ $$aISEA
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000760605 24500 $$aDriving service productivity :$$bvalue-creation through innovation /$$cJohn Bessant, Claudia Lehmann, Kathrin M. Möslein, editors.
000760605 264_1 $$aCham :$$bSpringer International Publishing,$$c[2014]
000760605 264_4 $$c©2014
000760605 300__ $$a1 online resource.
000760605 336__ $$atext$$btxt$$2rdacontent
000760605 337__ $$acomputer$$bc$$2rdamedia
000760605 338__ $$aonline resource$$bcr$$2rdacarrier
000760605 4901_ $$aManagement for professionals
000760605 504__ $$aIncludes bibliographical references.
000760605 5050_ $$aPart I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future.
000760605 506__ $$aAccess limited to authorized users.
000760605 520__ $$aIn a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be 'productive', but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator's perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us - and hopefully you as a reader - with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional 'academic product' that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.
000760605 588__ $$aDescription based on print version record.
000760605 650_0 $$aService industries$$xManagement.
000760605 650_0 $$aIndustrial productivity.
000760605 7001_ $$aBessant, J. R.,$$eeditor.
000760605 7001_ $$aLehmann, Claudia,$$eeditor.
000760605 7001_ $$aMöslein, Kathrin M.,$$eeditor.
000760605 77608 $$iPrint version:$$aBessant, John.$$tDriving service productivity$$z3319059742$$w(OCoLC)871788050
000760605 830_0 $$aManagement for professionals.
000760605 852__ $$bebk
000760605 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-05975-4$$zOnline Access$$91397441.1
000760605 909CO $$ooai:library.usi.edu:760605$$pGLOBAL_SET
000760605 980__ $$aEBOOK
000760605 980__ $$aBIB
000760605 982__ $$aEbook
000760605 983__ $$aOnline
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