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000760889 020__ $$a9784431549222$$q(electronic book)
000760889 020__ $$a4431549226$$q(electronic book)
000760889 020__ $$z9784431549215
000760889 035__ $$aSP(OCoLC)ocn951623673
000760889 035__ $$aSP(OCoLC)951623673
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000760889 050_4 $$aHD45
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000760889 1001_ $$aToivonen, Marja,$$eauthor.
000760889 24510 $$aService innovation :$$bnovel ways of creating value in actor systems /$$ceditor, Marja Toivonen.
000760889 264_1 $$aJapan :$$bSpringer,$$c[2016]
000760889 300__ $$a1 online resource (xviii, 281 pages)
000760889 336__ $$atext$$btxt$$2rdacontent
000760889 337__ $$acomputer$$bc$$2rdamedia
000760889 338__ $$aonline resource$$bcr$$2rdacarrier
000760889 4901_ $$aTranslational Systems Sciences,$$x2197-8840 ;$$vVolume 6
000760889 504__ $$aIncludes bibliographical references.
000760889 5050_ $$aPreface -- Part 1: Services, Service Systems and Value Co-creation -- 1. Twenty Years of Service Innovation Research -- 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation -- 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions -- 4. Social Innovations and Its Relationships with Service and System Innovations -- Part 2: Managing Service Innovation -- 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension? -- 6. Innovating in Practices -- 7. Innovating Services Through Experiences: An Investigation of Services Cape's Pivotal Role -- 8. Struggling at the Front Line: ICT and Service Innovation -- Part 3: Opportunities and Challenges for Service Innovation in Different Contexts -- 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation -- 10. Innovation in Public Service Systems -- 11. Service Innovation in Industrial Contexts -- 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China -- 13. Internationalization as Innovation Driver in Services.
000760889 506__ $$aAccess limited to authorized users.
000760889 520__ $$aThis is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services.
000760889 588__ $$aOnline resource; title from PDF title page (viewed June 17, 2016).
000760889 650_0 $$aBusiness enterprises$$xTechnological innovations.
000760889 650_0 $$aService industries$$xManagement.
000760889 77608 $$iPrint version:$$tService innovation : novel ways of creating value in actor systems.$$d[Tokyo], Japan : Springer, c2016$$z9784431549215$$w(DLC)  2016943183
000760889 830_0 $$aTranslational systems sciences ;$$vVolume 6.
000760889 852__ $$bebk
000760889 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-4-431-54922-2$$zOnline Access$$91397441.1
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000760889 980__ $$aEBOOK
000760889 980__ $$aBIB
000760889 982__ $$aEbook
000760889 983__ $$aOnline
000760889 994__ $$a92$$bISE