Service innovation : novel ways of creating value in actor systems / editor, Marja Toivonen.
Toivonen, Marja, author.
2016
HD45
Available Online

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Title Service innovation : novel ways of creating value in actor systems / editor, Marja Toivonen.
Author Toivonen, Marja, author.
ISBN 9784431549222 (electronic book)
4431549226 (electronic book)
9784431549215
Published Japan : Springer, [2016]
Language English
Description 1 online resource (xviii, 281 pages)
Call Number HD45
Dewey Decimal Classification 658.4062
Summary This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services.
Bibliography, etc. Note Includes bibliographical references.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (viewed June 17, 2016).
Series Translational systems sciences ; Volume 6.
Available in Other Form Service innovation : novel ways of creating value in actor systems.
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Preface
Part 1: Services, Service Systems and Value Co-creation
1. Twenty Years of Service Innovation Research
2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation
3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions
4. Social Innovations and Its Relationships with Service and System Innovations
Part 2: Managing Service Innovation
5. Developing Service-Based Business Models: What Innovation Capability for What Dimension?
6. Innovating in Practices
7. Innovating Services Through Experiences: An Investigation of Services Cape's Pivotal Role
8. Struggling at the Front Line: ICT and Service Innovation
Part 3: Opportunities and Challenges for Service Innovation in Different Contexts
9. Service Innovation for Sustainability: Paths for Greening by Service Innovation
10. Innovation in Public Service Systems
11. Service Innovation in Industrial Contexts
12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China
13. Internationalization as Innovation Driver in Services.

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