TY - BOOK T1 - High reliability organizations :a healthcare handbook for patient safety & quality / AU - Oster, Cynthia, AU - Braaten, Jane, CN - RA971 CN - RA971 ID - 762548 KW - Health services administration. KW - Health facilities SN - 9781940446387 SN - 1940446384 TI - High reliability organizations :a healthcare handbook for patient safety & quality / ER -