Promoting effective workplace mediation / Katalien Bollen, Martin Euwema, and Lourdes Munduate
The mediation process. Getting beyond win-lose and win-win : a situated model of adaptive mediation / Peter T. Coleman, Katharina G. Kugler, and Kyong Mazzaro ; Workplace mediation : searching for underlying motives and interests / Elisabeth Kals, Kathrin Thiel, and Susanne Freund ; A psychological toolbox for mediators : from theory and research to best practices / Klaus Harnack ; Workplace mediation : lessons from negotiation theory / Benjamin P. Höhne, David D. Loschelder, Lisa Gutenbrunner, Johann M. Majer, and Roman Trötschel
Context of workplace mediation. Mediation and conflict coaching in organizational dispute systems / Tricia S. Jones ; HRM practices and ediation : lessons learnt from the UK / Ria Deakin ; Towards an integrated workplace mediation system : reflections on the South African experience / Barney Jordaan and Greet De Wulf ; Mandatory workplace mediation / Virginia Vilches Such, Alain Laurent Verbeke, and Carrie Menkel-Meadow
Mediation and other third party roles in the organization. An appreciative approach to conflict : mediation and conflict coaching / Ross Brinkert ; The manager as mediator : attitude, technique, and process in constructive conflict resolution in the workplace / Thelma Butts ; Conflict-positive organizations : applying mediation and conflict management research / Dean Tjosvold, Paulina Wan, and Moureen Tang
New developments. Looking back to leap forward : the potential for e-mediation at work / Jennifer Parlamis, Noam Ebner, and Lorianne D. Mitchell ; It takes three to tango : the geometry of workplace mediation / Lourdes Munduate, Katalien Bollen, and Martin Euwema.