@article{765780,
      recid = {765780},
      author = {Cuypers, D.},
      title = {Public apology between ritual and regret : symbolic  excuses on false pretenses or true reconciliation out of  sincere regret? /},
      pages = {1 online resource (263 pages) :},
      url = {http://library.usi.edu/record/765780},
}