@article{769469,
      author = {Gross, Melissa, and Mediavilla, Cindy, and Walter,  Virginia A.,},
      url = {http://library.usi.edu/record/769469},
      title = {Five steps of outcome-based planning and evaluation for  public libraries /},
      recid = {769469},
      pages = {1 online resource (117 pages) :},
}