TY - GEN AU - Altinay, Levent, AU - Poudel, Surya, CN - HF5415.5 ID - 769951 KW - Customer services KW - Service industries KW - Service industries LK - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=11216006 SN - 9781443886192 T1 - Enhancing customer experience in the service industry :a global perspective / TI - Enhancing customer experience in the service industry :a global perspective / UR - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=11216006 ER -