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Part 1. An introduction to superconsumers.
1. Making your best customers better
part 2. How they did it. 2. Simple, speedy strategies to win : Great Snacks
3. Breaking the rules to win : Easy Grocery
4. Uisng superconsumers to create new categories : American Girl
part 3. How you can do it
5. Building relationships
6. Influencing other customers
7. Finding opportunities and aligning your organization
8. Building a culture.

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