Always identify who it is that has a problem
People behave well if they can
People do what makes sense
The one that takes responsibility can make a difference
Those who are used to failing learn nothing from failing one more time
You need self-control to be able to cooperate
We all do what we can to maintain self-control
Affect is contagious
Conflicts consist of solutions and failures require an action plan
We make demands that patients wouldn't make on themselves
but in a way that works
You become a leader when someone follows you
We work in a garage
Example situations and action plans.