Serviceology for smart service system :: selected papers of the 3rd International Conference of Serviceology /: Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.

Sawatani, Yuriko,; Spohrer, James,; Kwan, Stephen,; Takenaka, Takeshi,

Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology / Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.

International Conference on Serviceology (3rd : 2015 : San Jose, Calif.); Sawatani, Yuriko, editor.; Spohrer, James, editor.; Kwan, Stephen, editor.; Takenaka, Takeshi, editor.

2017

HD9980.5

Available Online

Formats

Format
BibTeX
MARCXML
TextMARC
MARC
DublinCore
EndNote
NLM
RefWorks
RIS

Add to Basket

Linked e-resources

Linked Resource

Online Access

Concurrent users

Unlimited

Authorized users

Document Delivery Supplied

Can lend chapters, not whole ebooks

Details

Title

Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology / Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.

Meeting Name

International Conference on Serviceology (3rd : 2015 : San Jose, Calif.)

ISBN

9784431560746 (electronic book)
4431560742 (electronic book)
9784431560722
4431560726

Published

[Place of publication not identified] : Springer, [2017]

Copyright

Language

English

Description

1 online resource

Call Number

HD9980.5

Dewey Decimal Classification

338.4/7

Summary

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

Bibliography, etc. Note

Includes bibliographical references.

Access Note

Access limited to authorized users.

Source of Description

Description based on print version record.

Added Author

Sawatani, Yuriko, editor.
Spohrer, James, editor.
Kwan, Stephen, editor.
Takenaka, Takeshi, editor.

Available in Other Form

Serviceology for Smart Service System.

Linked Resources

Online Access