Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology / Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.
2017
HD9980.5
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Title
Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology / Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors.
ISBN
9784431560746 (electronic book)
4431560742 (electronic book)
9784431560722
4431560726
4431560742 (electronic book)
9784431560722
4431560726
Published
[Place of publication not identified] : Springer, [2017]
Copyright
©2017
Language
English
Description
1 online resource
Call Number
HD9980.5
Dewey Decimal Classification
338.4/7
Summary
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Bibliography, etc. Note
Includes bibliographical references.
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Source of Description
Description based on print version record.
Added Author
Sawatani, Yuriko, editor.
Spohrer, James, editor.
Kwan, Stephen, editor.
Takenaka, Takeshi, editor.
Spohrer, James, editor.
Kwan, Stephen, editor.
Takenaka, Takeshi, editor.
Available in Other Form
Serviceology for Smart Service System.
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