000778776 000__ 05530cam\a2200481Ii\4500
000778776 001__ 778776
000778776 005__ 20230306142854.0
000778776 006__ m\\\\\o\\d\\\\\\\\
000778776 007__ cr\nn\nnnunnun
000778776 008__ 170104s2017\\\\xxu\\\\\o\\\\\001\0\eng\d
000778776 020__ $$a9781484221648$$q(electronic book)
000778776 020__ $$a1484221648$$q(electronic book)
000778776 020__ $$z9781484221631
000778776 035__ $$aSP(OCoLC)ocn967656021
000778776 035__ $$aSP(OCoLC)967656021
000778776 040__ $$aN$T$$beng$$erda$$epn$$cN$T$$dIDEBK$$dEBLCP$$dGW5XE$$dN$T$$dYDX$$dAZU$$dUAB$$dOCLCF$$dCOO$$dIOG
000778776 049__ $$aISEA
000778776 050_4 $$aT58.64
000778776 08204 $$a004.068$$223
000778776 1001_ $$aKaiser, Abhinav Krishna,$$eauthor.
000778776 24510 $$aBecome ITIL Foundation certified in 7 days :$$blearning ITIL made simple with real-life examples /$$cAbhinav Krishna Kaiser.
000778776 264_1 $$a[United States] :$$bApress,$$c2017.
000778776 264_2 $$aNew York, NY :$$bDistributed to the book trade worldwide by Springer,
000778776 264_4 $$c©2017
000778776 300__ $$a1 online resource.
000778776 336__ $$atext$$btxt$$2rdacontent
000778776 337__ $$acomputer$$bc$$2rdamedia
000778776 338__ $$aonline resource$$bcr$$2rdacarrier
000778776 500__ $$aIncludes index.
000778776 5050_ $$aAt a Glance; Contents; About the Author; About the Technical Reviewer; Acknowledgments; Preface; Introduction; Chapter 1: Service Management as a Practice; 1.1 Importance of Service Management; 1.2 Introduction to IT Service Management; 1.3 Welcome to the World of ITIL; 1.4 Why ITIL Is Successful; 1.4.1 ITIL Is Based on Best Practices; 1.4.2 ITIL Is Nonprescriptive; 1.4.3 ITIL Is Vendor and Technology Neutral; 1.4.4 ITIL Is Nonproprietary; 1.5 Best Practices Trump Proprietary Knowledge; 1.6 Introduction to IT Service; 1.6.1 Understanding the Definition
000778776 5058_ $$a1.6.2 Understanding ITIL with a Non-IT Example1.7 Main Stakeholders in Service Management; 1.7.1 Customers; 1.7.2 Users; 1.7.3 Suppliers; 1.8 Internal and External Customers; 1.8.1 The Concept; 1.8.2 The Difference; 1.9 Processes; 1.9.1 Characteristics of a Process; 1.9.1.1 Processes Are Measurable; 1.9.1.2 Process Deliver Specific Results; 1.9.1.3 Processes Serve Customers; 1.9.1.4 Processes Respond to Specific Triggers; 1.9.2 The Process Model; 1.10 Functions; Intersect Between Processes and Functions; 1.12 Practice Exercises; 1.13 Summary; Chapter 2: Generic Concepts
000778776 5058_ $$a2.1 Utility and Warranty2.1.1 Elements That Create Value; 2.1.2 Utility of a Service; 2.1.3 Warranty of a Service; 2.1.3.1 Available Enough?; 2.1.3.2 Capacity Enough?; 2.1.3.3 Continuous Enough?; 2.1.3.4 Secure Enough?; 2.2 Assets, Resources, and Capabilities; 2.2.1 Resources; 2.2.2 Capabilities; 2.2.3 Assets; 2.3 Types of Service Providers; 2.3.1 Type 1: Internal Service Provider; 2.3.2 Type 2: Shared Service Unit; 2.3.3 Type 3: External Service Provider; 2.4 Types of Services; 2.4.1 Core Service; 2.4.2 Enabling Service; 2.4.3 Enhancing Service; 2.5 Contracts and Agreements
000778776 5058_ $$a2.5.1 Service-Level Agreement2.5.2 Operational-Level Agreement; 2.5.3 Underpinning Contract; 2.6 Practice Exercises; 2.7 Summary; Chapter 3: ITIL Service Lifecycle; 3.1 ITIL Service Lifecycle; 3.1.1 Service Strategy; 3.1.2 Service Design; 3.1.3 Service Transition; 3.1.4 Service Operations; 3.1.5 Continual Service Improvement; 3.2 ITIL Roles; 3.2.1 Roles vs. Designations; 3.2.2 Generic vs. Specific; 3.2.3 Generic Role: Service Owner; 3.2.4 Generic Role: Process Owner; 3.2.5 Generic Role: Process Manager; 3.2.6 Generic Role: Process Practitioner; 3.3 RACI Matrix
000778776 5058_ $$a3.3.1 Understanding RACI with an Example3.3.2 Ground Rules on RACI Matrix; 3.4 Practice Exercises; 3.5 Summary; Chapter 4: Service Strategy; 4.1 Purpose of Service Strategy; 4.1.1 Perspective; 4.1.2 Positions; 4.1.3 Plans; 4.1.4 Patterns; 4.2 Objectives of Service Strategy; 4.3 Value of Service Strategy; 4.4 Value Creation; 4.5 Patterns of Business Activity; 4.5.1 PBA with Example; 4.6 Risk Management; 4.6.1 Risk Assessment; 4.6.1.1 Risk Identification; 4.6.1.2 Risk Analysis; 4.6.2 Risk Management; 4.7 Governance; 4.8 Service Strategy Processes; 4.8.1 Service Portfolio Management
000778776 506__ $$aAccess limited to authorized users.
000778776 520__ $$aPass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics - the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience. .
000778776 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed January 11, 2017).
000778776 650_0 $$aITIL (Information technology management standard)
000778776 650_0 $$aInformation technology$$xManagement.
000778776 852__ $$bebk
000778776 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-1-4842-2164-8$$zOnline Access$$91397441.1
000778776 909CO $$ooai:library.usi.edu:778776$$pGLOBAL_SET
000778776 980__ $$aEBOOK
000778776 980__ $$aBIB
000778776 982__ $$aEbook
000778776 983__ $$aOnline
000778776 994__ $$a92$$bISE