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Foreword to Third Edition; Foreword to Second Edition; Foreword; Preface; Contents; Abbreviations; Chapter 1: Business Process Management: What Is It and Why Do You Need It?; 1.1 What Is a Business Process?; 1.2 What Is BPM?; 1.3 What Is Value-Driven BPM?; 1.4 Value-Driven Business Process Management Applied to the Process Life Cycle; 1.5 The Process Factory: A Core Component of Value-Driven BPM; 1.6 Running the Process Factory; 1.7 The Bottom Line; References; Chapter 2: Innovation: Enabled by Process Management; 2.1 What Has Innovation to Do with Business Processes?
2.2 Some More Thoughts About Innovation and Processes2.3 What Is the Business Process of Innovation?; 2.4 How Does BPM Enable Innovation Systematically?; 2.5 Examples for Innovation Through Appropriate Process Management?; 2.6 The Bottom Line; References; Chapter 3: Digital Technologies for Process Execution; 3.1 The ``Traditional ́́Path to Process Execution: Enterprise Resource Planning (ERP) and More; 3.2 New Flexibility in Process Execution: Service-Oriented Architecture (SOA); 3.3 The Next Generation of Process Execution: The Power of Digitalization; 3.4 Bottom Line; References
Chapter 4: People Enablement for Process Execution4.1 What Is Business Process Change Management?; 4.2 How Do You Provide Information and Communication?; 4.3 How Do You Provide Process Training?; 4.4 Digitizing the Process of Change Management; 4.5 The Bottom Line; References; Chapter 5: Business Process Governance; 5.1 Business Process Governance: What Is It and Why Do You Need It?; 5.2 How Do You Establish Business Process Governance?; 5.3 What Does It Mean to Sustain Process Governance?; 5.4 The Bottom Line; References; Chapter 6: Reference Models: Accelerators and More
6.1 What Are Reference Models and Why Should You Use Them?6.2 How to Obtain Reference Models and How to Evaluate Them?; 6.3 How Do You Apply Reference Models?; 6.4 The Bottom Line; References; Chapter 7: Managing Inter-enterprise Processes; 7.1 Why Is the Management of Inter-enterprise Processes So Important?; 7.2 What Is Special with the Design and Implementation of Inter-enterprise Processes?; 7.3 What Is Special with the Execution and Controlling of Inter-enterprise Processes?; 7.4 Bottom Line; References; Chapter 8: Managing Emergent Processes in a Digital World
8.1 What Are Emergent Processes and Why Are They Managed Differently?8.2 How Can One Manage Emergent Processes?; 8.3 What Tools Support the Management of Emergent Processes?; 8.4 The Bottom Line; References; Chapter 9: Globalization Requires Value-Driven BPM; 9.1 Some Personal Impressions; 9.2 Globalization Changes Processes; 9.3 How Can Value-Driven BPM Help?; 9.4 The Bottom Line; References; Chapter 10: Small and Medium Enterprises Need Value-Driven BPM; 10.1 Definition and Characteristics of SMEs; 10.2 Why Do Small and Medium Enterprises Need BPM?
2.2 Some More Thoughts About Innovation and Processes2.3 What Is the Business Process of Innovation?; 2.4 How Does BPM Enable Innovation Systematically?; 2.5 Examples for Innovation Through Appropriate Process Management?; 2.6 The Bottom Line; References; Chapter 3: Digital Technologies for Process Execution; 3.1 The ``Traditional ́́Path to Process Execution: Enterprise Resource Planning (ERP) and More; 3.2 New Flexibility in Process Execution: Service-Oriented Architecture (SOA); 3.3 The Next Generation of Process Execution: The Power of Digitalization; 3.4 Bottom Line; References
Chapter 4: People Enablement for Process Execution4.1 What Is Business Process Change Management?; 4.2 How Do You Provide Information and Communication?; 4.3 How Do You Provide Process Training?; 4.4 Digitizing the Process of Change Management; 4.5 The Bottom Line; References; Chapter 5: Business Process Governance; 5.1 Business Process Governance: What Is It and Why Do You Need It?; 5.2 How Do You Establish Business Process Governance?; 5.3 What Does It Mean to Sustain Process Governance?; 5.4 The Bottom Line; References; Chapter 6: Reference Models: Accelerators and More
6.1 What Are Reference Models and Why Should You Use Them?6.2 How to Obtain Reference Models and How to Evaluate Them?; 6.3 How Do You Apply Reference Models?; 6.4 The Bottom Line; References; Chapter 7: Managing Inter-enterprise Processes; 7.1 Why Is the Management of Inter-enterprise Processes So Important?; 7.2 What Is Special with the Design and Implementation of Inter-enterprise Processes?; 7.3 What Is Special with the Execution and Controlling of Inter-enterprise Processes?; 7.4 Bottom Line; References; Chapter 8: Managing Emergent Processes in a Digital World
8.1 What Are Emergent Processes and Why Are They Managed Differently?8.2 How Can One Manage Emergent Processes?; 8.3 What Tools Support the Management of Emergent Processes?; 8.4 The Bottom Line; References; Chapter 9: Globalization Requires Value-Driven BPM; 9.1 Some Personal Impressions; 9.2 Globalization Changes Processes; 9.3 How Can Value-Driven BPM Help?; 9.4 The Bottom Line; References; Chapter 10: Small and Medium Enterprises Need Value-Driven BPM; 10.1 Definition and Characteristics of SMEs; 10.2 Why Do Small and Medium Enterprises Need BPM?