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About the Author; About the Contributors; Acknowledgments; Chapter 1: Getting Started; Innovations of This Book; What You Will Learn; Who This Book Is For; How to Navigate This Book; Pit Stops, Exercises, and References; Chapter 2: Envisioning a Customer-Value-Driven Enterprise; The Engine of Customer Value; Moving Away from Certainty; Adapting toward Value; Challenging Assumptions; Shedding Enterprise Weight; Management Closer to Customer Value; Are You Optimized for a Culture of Customer Value?; Chapter 3: Achieving Better Business Outcomes

Embracing the Agile Values and PrinciplesManifesto for Agile Software Development; Principles behind the Agile Manifesto; Enabling Agile with Processes and Practices; Engaging Your Customers and Employees; Focusing on Outcomes; Do You Have the Recipe for Success?; Chapter 4: Building Your Agile Galaxy; Landscape of the Agile Galaxy; Holistic Process View of an Agile Galaxy; Holistic Roles of the Agile Galaxy; What Does Your Agile Galaxy Look Like?; Chapter 5: Activating an Agile Culture; Agile Mindset; Three Dimensions of an Agile Culture; Culture of Agile Values

Remembering the Agile PrinciplesCultural Color of Your Organization; Where Pluralistic-Green Supports Agile; Where Evolutionary-Teal Supports Agile; Readying the Culture; Assessing the Culture You Have; Agile Cultural Assessment Survey; What Culture Do You Have?; Chapter 6: Embracing Customers; Driver of Customer Feedback; Customer Feedback Bull's-eye; Customer Universe Surrounding the Agile Galaxy; Customers in a Value-Driven Enterprise; Learning Your Way to Customer Value; Enterprise Anti-patterns of Attaining Customer Value; Customer Challenges of Understanding Value

Is Customer Feedback an Integral Part of Your Customer-Value Engine?Chapter 7: Embracing Employees; Mechanics That Tune the Engine of Customer Value; The COMETS within Your Agile Galaxy; Self-Organizing Teams; Collaboration; Ownership; Motivation; Extrinsic Motivation; Intrinsic Motivators; Empowerment; Trust; Trust Relationships; Safety; Understanding Employee Engagement; What Is Your Employee Culture?; Chapter 8: Evolving Roles in Your Agile Enterprise; Optimizing Enterprise Roles for Agile; Obvious Agile Roles; Development Teams; ScrumMaster; Product Owner; Product Owner Constellation

Less Obvious Agile RolesCustomers; Executives and Senior Management; Business Leaders (Including Marketing and Sales); Middle Management; Human Resources; Finance; Portfolio Management; Project Management Office (PMO); The Importance of an Agile Coach; Bounded Authority; Healthy Employee Relationships; Healthy Manager-to-Employee Relationships; Holocracy; Have You Evolved Your Roles Yet?; Chapter 9: Building a Learning Enterprise; Education Is More than Training; Agile Education Universe; Agile Education to Ready the Mind; Topics in the Agile Education Universe

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