@article{781400,
      note = {Includes index.},
      author = {Hollnagel, Erik,},
      url = {http://library.usi.edu/record/781400},
      title = {The ETTO principle: efficiency-thoroughness trade-off :  why things that go right sometimes go wrong /},
      publisher = {Ashgate,},
      recid = {781400},
      pages = {vii, 150 p. :},
      address = {Farnham, England ;},
      year = {2009},
}