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000782206 019__ $$a988384093
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000782206 0247_ $$a10.1007/978-3-319-56925-3$$2doi
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000782206 08204 $$a004$$223
000782206 1112_ $$aInternational Conference on Exploring Services Science$$n(8th :$$d2017 :$$cRome, Italy)
000782206 24510 $$aExploring services science :$$b8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings /$$cStefano Za, Monica Drăgoicea, Maurizio Cavallari (eds.).
000782206 2463_ $$aIESS 2017
000782206 264_1 $$aCham, Switzerland :$$bSpringer,$$c2017.
000782206 300__ $$a1 online resource (xvii, 432 pages) :$$billustrations.
000782206 336__ $$atext$$btxt$$2rdacontent
000782206 337__ $$acomputer$$bc$$2rdamedia
000782206 338__ $$aonline resource$$bcr$$2rdacarrier
000782206 347__ $$atext file$$bPDF$$2rda
000782206 4901_ $$aLecture notes in business information processing,$$x1865-1348 ;$$v279
000782206 500__ $$aInternational conference proceedings.
000782206 500__ $$aIncludes author index.
000782206 504__ $$aIncludes bibliographical references.
000782206 5050_ $$aTheoretical contributions: literature analysis and conceptual models -- Tracing the roots of the organizational benefits of IT services -- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review -- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis -- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise -- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon -- Organizational Impact on Software Development of e-Services techniques -- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers -- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis -- Examining the impact of social networking sites on performance of service firms: evidence from Romania -- Service systems analysis and design -- A Conceptual Modelling of the Key Components and Relations of Service Systems -- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective -- Creative Industries and Big Data: a Business Model for Service Innovation -- More observations, more variables or more quality -- Data acquisition strategies to enhance uncertainty analytics for industrial service contracting -- From Data Science to Value Creation -- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services -- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications -- A GIS-based Decision Support System for Locating Primary Care Facilities -- Combining data analytics with layout improvement heuristics to improve libraries' service quality -- Service organizations case studies and practices -- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography -- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment -- Beyond Quality of Service: Exploring What Tourists Really Value -- Multivariate Analysis of EU Convergence in Higher Education Services -- Does Community Service Make any Difference in University Rankings -- Digital Transformation at the University Of Porto -- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector -- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services -- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games -- Sustainability: service ecosystems, environment control and Transportation -- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency -- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena -- Service Orientation of Environment Control Processes -- Service ecosystems for the common good: a case of non-profit network organization -- Customer Satisfaction from Inner-city Services: a case study -- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps.
000782206 506__ $$aAccess limited to authorized users.
000782206 520__ $$aThis book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.
000782206 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed May 22, 2017).
000782206 650_0 $$aComputer science$$vCongresses.
000782206 650_0 $$aManagement$$xData processing$$vCongresses.
000782206 650_0 $$aBusiness$$xData processing$$vCongresses.
000782206 7001_ $$aZa, Stefano,$$eeditor.
000782206 7001_ $$aDrăgoicea, Monica,$$eeditor.
000782206 7001_ $$aCavallari, Maurizio,$$eeditor.
000782206 77608 $$iPrint version:$$z9783319569246
000782206 830_0 $$aLecture notes in business information processing ;$$v279.
000782206 852__ $$bebk
000782206 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-56925-3$$zOnline Access$$91397441.1
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