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Acknowledgements; Contents; List of Figures; List of Tables; 1: Introduction; Becoming aßSocial Worker; Why This? Why Now? AndßWhy Use Belgium asßaßPoint of Comparison?; Bibliography; 2: The Process ofßProfessionalisation; The Nature ofßProfession; Defensive Techniques ofßProfessions; Drawing fromßTheoretical Concepts; Erving Goffman: TheßDramaturgical and Interaction Ritual Perspective; The Inauguration ofßChild Protection Social Work inßEngland; The Emergence ofßaßDefensive, Blame Culture; The Flemish Welfare System; Bibliography; Part I: England.

3: Life inßtheßDimes Ashe Department Negotiating New Territories; The Use ofßSpace andßEnvironment atßthe Dimes Ashe Department; The Impact ofßtheßOffice Space onßIdentity andßChild Protection Practice; Bibliography; 4: How Others Affect Child Protection Social Work; The Media; The media get things so wrong; Hindsight is a wonderful thing; Defensive Practice; Covering your arse; From 'Behind Closed Doors'; The Government; Mr. Macho and his kangaroo courting; We are insignificant; The Role theßPrivate andßVoluntary AgenciesßPlay; The Role Society Plays.

The 'do goody' thing has faded Our client is society and not the service user; Parents don't treat us with respect; Summary; Bibliography; 5: Interactions andßAffected Atmospheres; The Theory ofßAffect; The Different Kinds ofßAffect; There is something very disguised here; They are very fragile and fragmented; Keeping upßAppearances; The Baby withßtheßWhite Fur Coat; No More Second Chances; Improving Performances; The grass ain't greener elsewhere; Covering for each other; Just nod and smile; I don't know if we work in a blame service orßa protective service.

There is a hidden agenda The Outcome ofßtheßDimes Ashe Department's Last Inspection; The Impact ofßtheßOfsted Inspection onßthe Dimes Ashe Department; Summary; Bibliography; Part II: Flanders; 6: Life inßtheßVK Agencies; The Use ofßSpace andßEnvironment inßFlanders; The Use ofßSymbolic Gestures inßBuilding Relationships withßChildren andßFamilies; Summary; Bibliography; 7: The Effect Others Have on FlemishßPractice; We do have a lot of credibility within society; Our clients are the parents and their children; I can trust them and they can trust me.

Working Together without Formal Agreements Media Reportage inßFlanders; The Grassroots ofßtheßOrganisation; We have built up some kind of expertise that is recognised by society; Summary; Bibliography; 8: Building Relationships: A Different Perspective; Just go, you can swim; We have never had one fatal case & can say that loudly and be proud of it; I am in a very special position here & Without you, I was another person; If you are never able to trust people, things cannot grow; Organisational Hierarchy; Case Discussion: anßInterplay ofßDifferent Professional Discourses.

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