@article{782923,
      note = {Cover title.},
      author = {Rodrigues, L. L. R.},
      url = {http://library.usi.edu/record/782923},
      title = {Service quality measurement: issues and perspectives /},
      publisher = {Anchor Academic Pub.,},
      recid = {782923},
      pages = {xii, 69 p. :},
      address = {Hamburg :},
      year = {2013},
}