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000782923 020__ $$z9783954890521
000782923 020__ $$a9783954895526 (electronic bk.)
000782923 035__ $$a(MiAaPQ)EBC1324041
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000782923 050_4 $$aHF5415.335$$b.S47 2013
000782923 24500 $$aService quality measurement:$$bissues and perspectives /$$cL.L.R. Rodrigues ... [et al.].
000782923 260__ $$aHamburg :$$bAnchor Academic Pub.,$$c2013.
000782923 300__ $$axii, 69 p. :$$bill. (some col.)
000782923 336__ $$atext$$2rdacontent
000782923 337__ $$acomputer$$2rdamedia
000782923 338__ $$aonline resource$$2rdacarrier
000782923 500__ $$aCover title.
000782923 504__ $$aIncludes bibliographical references.
000782923 506__ $$aAccess limited to authorized users.
000782923 650_0 $$aConsumer satisfaction$$xEvaluation.
000782923 650_0 $$aCustomer services$$xEvaluation.
000782923 650_0 $$aService industries$$xQuality control.
000782923 655_0 $$aElectronic books
000782923 7001_ $$aRodrigues, L. L. R.
000782923 852__ $$bebk
000782923 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1324041$$zOnline Access
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