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Table of Contents
Table of Contents: Acknowledgements
Introduction
SECTION ONE Making sense of informal learning at work
01 What is informal learning?
Informal Learning is about doing different things and doing things differently
The independence of the informal learner
A short history lesson
Apprentices and more structured preparation for work
The work difference
The role of the organization in informal learning
02 A model of informal learning
What do we mean by learning?
A definition of informal learning
Informal: guided discovery and learning through work
Informal = better?
03 The capability contract
Continuing professional development
Vocational qualifications
Knowledge or skills?
Learning together
Conclusions
Notes
04 Formal training and the budget paradox
The budget paradox
The role of the subject matter expert
Notes
05 Informal doesn't mean unmanaged
The dilemma
Belief number 1: Informal learning cannot be managed
Belief 2: Informal learning is difficult to measure
The checklist
Notes
06 Informal learning and culture
How important is culture to informal learning?
Can an informal learning culture be defined?
More localized culture
Growing a more local, team-based culture
Informal learning and the dominant culture
Winterbourne View and other scandals
Other scandals and the learned culture of the organization
Is better initial training the answer?
Combatting culture
Notes
SECTION TWO Liking ain't learning: the rise of social and the impact of technology
07 Liking, learning and looking up the answers
The rise of the Mavens
I'm a bit anti-social
Learning or just copying?
The brighter side of social media
Notes
08 Is there hope beyond the social media hype?
Beyond the L & D bubble
You had to be there
Where's the sense in seek-sense-share?
An uncomfortable pat on the back
A flock of twits
Conclusion
Notes
09 Smarter social tools
Beware the crowd
The limitations of algorithms
Skilled information seekers
The threat of like-mindedness
Learning from IT companies
Application beyond applications?
Notes
10 Social networking skills for learning and collaboration
Personal knowledge management: a daily job
Gaining the benefits of user-generated content
Smile
you're on TV
Notes
11 Learning from academia: MOOCs and the flipped classroom
Flipping the classroom
The implications for learners
Who uses MOOCs, how and why?
Can you build your own MOOC (and would you want to)?
Conclusion
Notes
SECTION THREE Learning as you work, working as you learn
12 Integrating learning into work
Blended learning comes of age
The new blend
Moving to the workplace
70:20:10
The informality within 70:20:10
Stretch or challenge
Challenge vs threat
Collaboration
Professional development
Multi-tasked learning
Conclusion
Notes
13 Measuring and evaluating
Performance indicators
Example 1: the sales team
Example 2: the accident and emergency department of a hospital
The performance director
What are you measuring and why?
Softer measures
Badges? We don't need your stinking badges
What sort of technology platform do you need?
Artefacts of learning
Analysing performance
Preparing the organization for change - - the real requirement for measurement
Notes
14 The informal learning action plan
Part 1: the questions to ask
Part 2: strategy on one page (SOOP)
Part 3: the recipe
Part 4: dos and don'ts
Notes
Index.
Introduction
SECTION ONE Making sense of informal learning at work
01 What is informal learning?
Informal Learning is about doing different things and doing things differently
The independence of the informal learner
A short history lesson
Apprentices and more structured preparation for work
The work difference
The role of the organization in informal learning
02 A model of informal learning
What do we mean by learning?
A definition of informal learning
Informal: guided discovery and learning through work
Informal = better?
03 The capability contract
Continuing professional development
Vocational qualifications
Knowledge or skills?
Learning together
Conclusions
Notes
04 Formal training and the budget paradox
The budget paradox
The role of the subject matter expert
Notes
05 Informal doesn't mean unmanaged
The dilemma
Belief number 1: Informal learning cannot be managed
Belief 2: Informal learning is difficult to measure
The checklist
Notes
06 Informal learning and culture
How important is culture to informal learning?
Can an informal learning culture be defined?
More localized culture
Growing a more local, team-based culture
Informal learning and the dominant culture
Winterbourne View and other scandals
Other scandals and the learned culture of the organization
Is better initial training the answer?
Combatting culture
Notes
SECTION TWO Liking ain't learning: the rise of social and the impact of technology
07 Liking, learning and looking up the answers
The rise of the Mavens
I'm a bit anti-social
Learning or just copying?
The brighter side of social media
Notes
08 Is there hope beyond the social media hype?
Beyond the L & D bubble
You had to be there
Where's the sense in seek-sense-share?
An uncomfortable pat on the back
A flock of twits
Conclusion
Notes
09 Smarter social tools
Beware the crowd
The limitations of algorithms
Skilled information seekers
The threat of like-mindedness
Learning from IT companies
Application beyond applications?
Notes
10 Social networking skills for learning and collaboration
Personal knowledge management: a daily job
Gaining the benefits of user-generated content
Smile
you're on TV
Notes
11 Learning from academia: MOOCs and the flipped classroom
Flipping the classroom
The implications for learners
Who uses MOOCs, how and why?
Can you build your own MOOC (and would you want to)?
Conclusion
Notes
SECTION THREE Learning as you work, working as you learn
12 Integrating learning into work
Blended learning comes of age
The new blend
Moving to the workplace
70:20:10
The informality within 70:20:10
Stretch or challenge
Challenge vs threat
Collaboration
Professional development
Multi-tasked learning
Conclusion
Notes
13 Measuring and evaluating
Performance indicators
Example 1: the sales team
Example 2: the accident and emergency department of a hospital
The performance director
What are you measuring and why?
Softer measures
Badges? We don't need your stinking badges
What sort of technology platform do you need?
Artefacts of learning
Analysing performance
Preparing the organization for change - - the real requirement for measurement
Notes
14 The informal learning action plan
Part 1: the questions to ask
Part 2: strategy on one page (SOOP)
Part 3: the recipe
Part 4: dos and don'ts
Notes
Index.