TY  - GEN
T1  - What great service leaders know and do :creating breakthroughs in service firms /
AU  - Heskett, James L.
AU  - Sasser, W. Earl.
AU  - Schlesinger, Leonard A.
ET  - First edition.
CN  - HF5415.5
ID  - 784820
KW  - Customer services.
KW  - Service industries
SN  - 1626565856 (electronic bk.)
SN  - 9781626565852 (electronic bk.)
TI  - What great service leaders know and do :creating breakthroughs in service firms /
LK  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2055207
UR  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2055207
ER  -