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000784820 020__ $$a1626565856 (electronic bk.)
000784820 020__ $$a9781626565852 (electronic bk.)
000784820 020__ $$z9781626565845
000784820 020__ $$z1626565848
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000784820 050_4 $$aHF5415.5$$b.H474 2015
000784820 08204 $$a658.4/092$$223
000784820 1001_ $$aHeskett, James L.
000784820 24510 $$aWhat great service leaders know and do :$$bcreating breakthroughs in service firms /$$cJames L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
000784820 250__ $$aFirst edition.
000784820 264_1 $$aOakland, CA :$$bBerrett-Koehler Publishers, Inc.,$$c[2015]
000784820 300__ $$a1 online resource (viii, 275 pages) :$$billustrations.
000784820 336__ $$atext$$btxt$$2rdacontent
000784820 337__ $$acomputer$$bc$$2rdamedia
000784820 338__ $$aonline resource$$bcr$$2rdacarrier
000784820 504__ $$aIncludes bibliographical references (pages 247-258) and index.
000784820 506__ $$aAccess limited to authorized users
000784820 533__ $$aElectronic reproduction.$$bAnn Arbor, MI$$nAvailable via World Wide Web.
000784820 588__ $$aDescription based on print version record.
000784820 650_0 $$aCustomer services.
000784820 650_0 $$aService industries$$xManagement.
000784820 7001_ $$aSasser, W. Earl.
000784820 7001_ $$aSchlesinger, Leonard A.
000784820 7102_ $$aProQuest (Firm)
000784820 77608 $$cOriginal$$z9781626565845$$z1626565848$$w(DLC)  2015016144
000784820 852__ $$bebk
000784820 85640 $$3GOBI DDA$$uhttps://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2055207$$zOnline Access
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000784820 980__ $$aEBOOK
000784820 980__ $$aBIB
000784820 982__ $$aEbook
000784820 983__ $$aOnline