What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
2015
HF5415.5 .H474 2015
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Details
Title
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
Author
Edition
First edition.
ISBN
1626565856 (electronic bk.)
9781626565852 (electronic bk.)
9781626565845
1626565848
9781626565852 (electronic bk.)
9781626565845
1626565848
Published
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
Language
English
Description
1 online resource (viii, 275 pages) : illustrations.
Call Number
HF5415.5 .H474 2015
Dewey Decimal Classification
658.4/092
Bibliography, etc. Note
Includes bibliographical references (pages 247-258) and index.
Access Note
Access limited to authorized users
Reproduction
Electronic reproduction. Ann Arbor, MI Available via World Wide Web.
Source of Description
Description based on print version record.
Added Author
Added Corporate Author
Available in Other Form
Original 1626565848
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