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Machine generated contents note: Part I Customer Success
The History, Organization, and Imperative Chapter 1: The Recurring Revenue Tsunami: Why Customer Success is Suddenly Crucial Chapter 2: The Customer Success Strategy: The New Organization vs. The Traditional Business Model Chapter 3: Customer Success for Traditional Non-Recurring Revenue Businesses Part II The Ten Laws of Customer Success Chapter Four: The Practice of Customer Success Chapter 5: Law #1
Sell to the Right Customer Chapter 6: Law #2
The Natural Tendency for Customers and Vendors is to Drift Apart Chapter 7: Law #3
Customers Expect You To Make Them Wildly Successful Chapter 8: Law #4
Relentlessly Monitor and Manage Customer Health Chapter 9: Law #5
You Can No Longer Build Loyalty Through Personal Relationships Chapter 10: Law #6
Product Is Your Only Scalable Differentiator Chapter 11: Law #7
Obsessively Improve Time-to-Value Chapter 12: Law #8
Deeply Understand Your Customer Metrics Chapter 13: Law #9
Drive Customer Success through Hard Metrics Chapter 14: Law #10
It's a Top-Down Companywide Commitment Part Three CCO, Technology, and Future Chapter 15: The Rise of the Chief Customer Officer Chapter 16: Customer Success Technology Chapter 17: Where Do We Go From Here? .
The History, Organization, and Imperative Chapter 1: The Recurring Revenue Tsunami: Why Customer Success is Suddenly Crucial Chapter 2: The Customer Success Strategy: The New Organization vs. The Traditional Business Model Chapter 3: Customer Success for Traditional Non-Recurring Revenue Businesses Part II The Ten Laws of Customer Success Chapter Four: The Practice of Customer Success Chapter 5: Law #1
Sell to the Right Customer Chapter 6: Law #2
The Natural Tendency for Customers and Vendors is to Drift Apart Chapter 7: Law #3
Customers Expect You To Make Them Wildly Successful Chapter 8: Law #4
Relentlessly Monitor and Manage Customer Health Chapter 9: Law #5
You Can No Longer Build Loyalty Through Personal Relationships Chapter 10: Law #6
Product Is Your Only Scalable Differentiator Chapter 11: Law #7
Obsessively Improve Time-to-Value Chapter 12: Law #8
Deeply Understand Your Customer Metrics Chapter 13: Law #9
Drive Customer Success through Hard Metrics Chapter 14: Law #10
It's a Top-Down Companywide Commitment Part Three CCO, Technology, and Future Chapter 15: The Rise of the Chief Customer Officer Chapter 16: Customer Success Technology Chapter 17: Where Do We Go From Here? .