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Machine generated contents note: Chapter 1 Separate but Equal Chapter 2 The Source of Growth: The Underserved Consumer Chapter 3 What's Wrong with General Market and Multicultural Marketing? Chapter 4 Tales from the Front: Companies Trying to Get It Right Chapter 5 Experimenting with the Total Market Approach Chapter 6 Step One: New Majority Readiness: The Organization Assessment Chapter 7 Step Two: Structuring Your Organization Chapter 8 Step Three: Rethinking Your Customers Chapter 9 Step Four: Designing the Right Customer Experience Chapter 10 Step Five: Using Big Data to Measure Total Market Enterprise™ Results Chapter 11 What Happens in 2040 When Minorities Are the Majority? Chapter 12 Implementing the Total Market Approach Around the World Index .

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