Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
2016
HF5415.5 .R435 2016
Formats
| Format | |
|---|---|
| BibTeX | |
| MARCXML | |
| TextMARC | |
| MARC | |
| DublinCore | |
| EndNote | |
| NLM | |
| RefWorks | |
| RIS |
Linked e-resources
Linked Resource
Details
Title
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
Author
ISBN
9781119176541
9781118988923
9781118988947 (electronic bk.)
9781118988923
9781118988947 (electronic bk.)
Published
Hoboken, New Jersey : Wiley, 2016.
Copyright
©2016
Language
English
Description
1 online resource (161 pages) : illustrations (some color)
Call Number
HF5415.5 .R435 2016
Dewey Decimal Classification
658.8/12
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
Available in Other Form
Print version: Reason, Ben, 1972- Service design for business : a practical guide to optimizing the customer experience. Hoboken, New Jersey : Wiley, c2016 9781119176541
Linked Resources
Record Appears in