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Details
Table of Contents
Acknowledgments
Preface
Why does leadership matter when it comes to customer experience?
The qualities of the customer focused leader
Customer insights and priorities
Recruiting for attitude, training for excellence
Motivating and empowering your people
Communicate and praise
Improve and innovate
Consistently consistent
Bibliography
Index.
Preface
Why does leadership matter when it comes to customer experience?
The qualities of the customer focused leader
Customer insights and priorities
Recruiting for attitude, training for excellence
Motivating and empowering your people
Communicate and praise
Improve and innovate
Consistently consistent
Bibliography
Index.