000788726 000__ 01981cam\a22004331i\4500 000788726 001__ 788726 000788726 005__ 20210515131925.0 000788726 006__ m\\\\\o\\d\\\\\\\\ 000788726 007__ cr\un\nnnunnun 000788726 008__ 170626s2015\\\\vtu\\\\\ob\\\\001\0\eng\d 000788726 020__ $$a9781317106777 (electronic bk.) 000788726 020__ $$a1317106776 (electronic bk.) 000788726 020__ $$z9781472447692 000788726 020__ $$z1472447697 000788726 035__ $$a(NhCcYBP)EBS841627 000788726 040__ $$aNhCcYBP$$cNhCcYBP 000788726 050_4 $$aHF5415.5$$b.C66355 2015 000788726 08204 $$a658.8/12$$223 000788726 1001_ $$aCook, Sarah,$$d1955- 000788726 24510 $$aLeading the customer experience :$$binspirational service leadership /$$cSarah Cook. 000788726 264_1 $$aFarnham, Surrey, England ;$$aBurlington, VT :$$bGower,$$c[2015] 000788726 300__ $$a1 online resource (xii, 174 pages.) 000788726 336__ $$atext$$btxt$$2rdacontent 000788726 337__ $$acomputer$$bc$$2rdamedia 000788726 338__ $$aonline resource$$bcr$$2rdacarrier 000788726 504__ $$aIncludes bibliographical references (pages 159-162) and index. 000788726 5050_ $$aAcknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. 000788726 506__ $$aAccess limited to authorized users 000788726 533__ $$aElectronic reproduction.$$bIpswich, MA$$nAvailable via World Wide Web. 000788726 588__ $$aDescription based on print version record. 000788726 650_0 $$aCustomer services. 000788726 650_0 $$aLeadership. 000788726 650_0 $$aCustomer relations. 000788726 7102_ $$aEBSCOhost 000788726 77608 $$iEbook version$$z9781472447715 000788726 77608 $$cOriginal$$z9781472447692$$z1472447697$$w(DLC) 2015005298 000788726 852__ $$bebk 000788726 85640 $$3GOBI DDA$$uhttps://univsouthin.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=841627$$zOnline Access 000788726 909CO $$ooai:library.usi.edu:788726$$pGLOBAL_SET 000788726 980__ $$aEBOOK 000788726 980__ $$aBIB 000788726 982__ $$aEbook 000788726 983__ $$aOnline